Frequently Asked Questions

Still have questions?

We give you 10 nights to reserve dates on the calendar. As you use these nights, they go back into your bank, allowing you to book future trips on the calendar. You also get unlimited access to our fleet within a 7-day booking window based on space availability. This model allows members the most flexibility and access to our fleet of vehicles.

Member access to our fleet of adventure vehicles is our primary objective. As you can imagine with an active membership base people are constantly taking trips. We can’t guarantee any specific date will be available, however we can guarantee you will get much more value being a Route Line member vs traditional ownership or daily rentals. We also have a number of different types of vehicles, so it's important to keep your options open and to plan ahead. Within a 7 day window all of our members have unlimited access so don’t worry about locking in your advance bookings. We are also constantly working on creating new ways for our members to have more access to our fleet. As we grow and purchase more vehicles and add locations this will only get better. You can always reach out to membership@routeline.com or call (206) 717-3730 x 805 if you have any questions on dates. We get back to our members in the order received.

We have a 24 hour emergency contact through in vehicles services such as OnStar or MercedesMe. You can reach us for in-vehicle support between 9:00am and 5:00pm Monday - Friday by calling (206) 717-3730 x800 or emailing membership@routeline.com. If contacting out of hours, leave us a voicemail or email and we will get back to you in the order received."

As a member you have 5,000 miles per year at your disposal.

As a member you can cancel your reservation up to 7 days prior to your pick-up date without penalty. Cancellations within 7 days of your pick-up date will incur a $100 fee.

The vast majority of our members drop off their personal vehicle in our secured lot and grab their adventure vehicle and hit the road. Our team is onsite 7 days a week and can arrange after hour pick-ups if needed. We can also accommodate delivery at an additional fee. Please make sure to arrange upon booking your reservation by calling (206) 717-3730 x 805.

Yes! A fee of $35 applies per trip.